Having problems coping with your IT infrastructure? Confused about which IT management tool best fits your business? System management of IT, no doubt, sometimes gets complex. However, the choice of the right software makes a lot of difference. In this article, we review some of the major tools of IT management in existence in 2024 and look into their bright sides—how they will benefit you.
Best IT Management Tools Summary
1. New Relic — Best for Cloud and On-Premises Infrastructure
New Relic delivers profound insights into, and monitoring of, applications, infrastructure, and user experiences. The solution is built for the IT Operations, DevOps teams, and Software Developers. It enables its users to gain real-time insight into server performance resource utilization and dependency mapping in the operating system. It comes with features: full-stack observability, error analytics, and real-time alerting. Having integrations with AWS, Azure, Google Cloud, Kubernetes, etc.
2. Rippling — Best for Employee Device Management
Rippling is a workforce management platform that excels in securing employees’ work devices and managing data. It offers features like drive encryption, device update enforcement, and two-factor authentication. Rippling integrates with Zoom, Slack, Dropbox, Apple Business, and others. For offices using Smart TVs for presentations or remote meetings, setting up CyberGhost VPN for Smart TV can ensure secure connections, adding an extra layer of protection for sensitive information shared during these sessions.
3. Atera — Best for All-in-One IT Management
One such all-in-one platform is Atera, featuring RMM with remote monitoring and management, PSA for professional services automation, and remote desktop functionality. The tool allows for real-time alerts with automated responses and embeds tools for billing and invoicing. Integrations include Cynet, Keeper, ESET, Webroot, and many others.
4. SuperOps — Best for AI-Driven MSP Growth
SuperOps is an AI-powered PSA-RMM platform designed for Managed Service Providers (MSPs). It offers tools for project management, time tracking, client invoicing, and centralized IT documentation. Integrations include Slack, MS Teams, ServiceNow, Jira Service Management, and more.
5. ManageEngine RMM Central — Best for MSPs Managing Multiple Accounts
ManageEngine RMM Central offers MSPs a single interface to manage IT infrastructures across multiple accounts. It remains the one-stop module for network discovery, device monitoring, server management, and real-time alerting. Integration can be done with ServiceDesk Plus, Zoho Analytics, AWS, and Azure, among many others.
6. ManageEngine OPM Plus — Best for Full Stack Observability
ManageEngine OPM Plus provides IT analytics, service management, endpoint management, and identity and access management tools. It monitors applications, servers, and network devices in real time. Integration provides for Network Configuration Manager, Firewall Analyzer, Analytics Plus, and many more.
7. ManageEngine OpManager — Best for Unified IT Monitoring
ManageEngine OpManager offers end-to-end monitoring for networks, servers, and applications. It creates a unified overview of your IT infrastructures' performance. Features include fault management, bandwidth analysis, and customizable dashboards. Integrations include Slack, Microsoft Teams, VMware, and other ManageEngine tools.
8. Malwarebytes — Best Security Features
Endpoint detection and response with Malwarebytes involve protection against ransomware attacks through endpoint isolation, automated detection, and remediation. All this goes with multiple integrations among them, including integration with IBM QRadar, Slack, Splunk, and Azure Sentinel.
9. SolarWinds Network Performance Monitor — Best Network Monitoring Features
SolarWinds NPM delivers network availability monitoring with deep diagnostic capabilities for constant monitoring and alerting. Of the prominent features of this tool, there can be mentioned NetPath for visualization of network paths and PerfStack for performance analysis. The integrations involve Microsoft Azure and ServiceNow.
10. LogicMonitor — Best for Finance Companies
LogicMonitor provides security features such as data encryption and cost control during cloud migration. It offers visibility into legacy financial IT systems and supports cloud migration. Integrations include NGINX, AWS, Azure, Google Cloud, PagerDuty, and more.
11. PagerDuty — Best for Companies in Retail
PagerDuty is designed for real-time incident response and brings observability, automation, and analytical functionality to the table. It brings a variety of features, such as automated diagnosis and updating of status notification. There are various integrations, including AWS, ServiceNow, Salesforce, Jira, Datadog, and others.
12. SolarWinds Service Desk — Best Incident Management Features
SolarWinds Service Desk is designed to provide a ticketing structure for service requests and other issues at hand. It features automation capabilities and knowledge base management. Integrations include VMware vCenter, Microsoft Teams, Zendesk, AWS, Azure, and more.
How to Choose an IT Management Software
Consider the following when selecting IT management software:
- Problem Identification: What feature gap are you trying to fill?
- User Requirements: Who will use the platform, and how many licenses are needed?
- Tool Compatibility: What existing tools need to integrate with the new software?
- Desired Outcomes: What results do you want the tool to deliver?
- Workflow Integration: How will the tool fit into your current workflows?
Choosing the right IT management software can significantly improve your IT operations, helping your business run smoothly and efficiently.
