AlphaCX
By AlphaCX
0.0
AlphaCX is an all-in-one customer support and digital commerce tool that provides a unified inbox for capturing email, chat, and WhatsApp interactions, as well as Facebook interactions, in order to respond to customers while keeping them engaged. The software also features in-built feedback tools for capturing customer data, as well as the ability to export tickets in PDF and CSV formats for delivering regulatory reports.
Pricing of AlphaCX
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
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Key Features of AlphaCX
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses AlphaCX
SMEs
Enterprises
Company Details
| Company Name: | AlphaCX |
|---|---|
| Headquarter: | Lagos, Lagos Nigeria |
| Website: |
Visit Website 
|
| Social Media: |
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Frequently Asked Questions (FAQs)
Q. Who are the main user group of AlphaCX?
The user group of AlphaCX are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does AlphaCX cost?
AlphaCX has 3 plans,
- Free Plan USD 0
- Alpha Plan USD 20 /User/Month
- Enterprise USD 0
Q. What are the main features of AlphaCX?
The key featuers of AlphaCX are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does AlphaCX support?
AlphaCX pricing model : Monthly,Yearly
Q. Is AlphaCX is online or offline?
AlphaCX is Online Software.
Q. Is customization possible in AlphaCX?
No
Q. What type of support does AlphaCX provide?
AlphaCX offers Phone,Online (Ticket) support.
Q. What type of guides provided by AlphaCX for training?
AlphaCX provides Help Guides,Blogs,Video Guides for the software training.
