Unbabel

Unbabel is a customer service solution that provides its users with next level multilingual support. The inherent quality translation offered by the software makes the support teams of the users multilingual, reduces the cost and response time while also enhancing customer satisfaction. The software removes language as a job requirement that allows users to assemble their strongest teams based on the knowledge of the product and support skills. The fully scalable support translation makes support operations more agile and efficient as users can boost the productivity of their teams, optimize shifts, and cut down on logs. It also enables users to provide cost-effective support from strategic locations and optimize coverage for long-tail, expensive, and hard to hire languages. The multilingual chatbot and FAQs allow users to take deflection strategy to the next level, and hence reduce costs. The human-refined powered by AI incorporates the style guides of the brand and custom glossaries.